Talk to the people who build it.
Send a message below, or pick the route that matches what you need. The detail you send decides who sees the message and how quickly they can help.
- Buying
- Sales, pricing, and category fit
- Building
- Support and generation issues
- Rights
- Data, likeness, accessibility, and security
Send us a message.
One form, one inbox. Choose the topic so it lands with the right person, and we reply by email — usually within two business days, sooner for anything broken.
Prefer plain email? Choose the route.
A generation ID, screenshot, product URL, or specific policy reference is more useful than a general description.
- Sales and pricing
- Which plan fits, whether the product suits your category, or anything before you buy. Send a product URL and we will tell you which angles we think fit it.hello@fireplaceugc.com
- Support
- Something broken, a generation that failed, or a question about output you already have. Tell us what you ran and what happened.hello@fireplaceugc.com
- Data rights
- A copy of your data, correction, deletion, portability, or withdrawing consent. We reply within 30 days and never charge for it.hello@fireplaceugc.comPrivacy policy
- Copyright or likeness
- Report content that infringes your copyright or uses your likeness without permission. You do not need to be a customer or have a lawyer.hello@fireplaceugc.comCopyright and takedown
- Accessibility
- Report anything on the site or in the product that stops you doing something. We treat it as a defect, not a feature request.hello@fireplaceugc.comAccessibility statement
- Security
- Report a vulnerability privately and give us a reasonable window to fix it. We will not pursue good faith research.hello@fireplaceugc.com
Considered replies, with clear commitments where rights are involved.
- 2business days
- Acknowledgement target for copyright, likeness, and accessibility reports.
- 30days
- Response window for data rights requests, without charge.
Answers you may not need to wait for.
- Read the terms
Who owns the ads I generate?
You do, including after cancellation.
- See subprocessors
Do you train models on our data?
No. Our vendor agreements prohibit it.
- Read disclosure guidance
Do AI ads need disclosure?
Often yes. The advertiser remains responsible.
- Read likeness guidance
Can I use a real person’s likeness?
Only with written, informed consent.
Would rather start with the product?
Pricing is public, every plan runs month to month, and the first brief can begin without a sales call.