Copyright & Takedown

Growthnix responds to reports that material on the service infringes copyright or uses someone’s likeness without permission. This page tells you how to send one, what happens next, and how a customer disputes a removal. Anyone can use it — you do not need to be a customer, and you do not need a lawyer.

1. Sending a takedown notice

Write to hello@fireplaceugc.com and include:

1. Your name, address, and email, and whether you are the rights holder or authorised to act for them.
2. Identification of the work — the image, footage, script, sound recording, or the person whose likeness it is.
3. Where the infringing material is on our service, precisely enough for us to find it. A URL, an asset ID, or a screenshot with context.
4. A statement that you believe in good faith that the use is not authorised by the rights holder, its agent, or the law.
5. A statement that the information is accurate, and — under penalty of perjury — that you are authorised to act for the rights holder.
6. Your signature, electronic or physical.

If a likeness rather than a copyright is at stake, the Actor Likeness & Consent route is simpler and we would rather you used it — send what you have and we will ask for anything else we need.

2. What we do, and when

• Within 2 business days — we acknowledge receipt and tell you who is handling it.
• Within 5 business days — we reach a decision, or tell you what is holding it up and when to expect an answer.
• On removal — we disable access to the material and notify the customer who created it, forwarding your notice. We may redact your contact details in what we forward if you ask.

Where a claim is credible and the potential harm is serious — a real person’s likeness, in particular — we suspend the material while we investigate rather than leave it live until we are certain. A wrongly paused ad can be restarted. A wrongly running one cannot be unseen.

3. Disputing a removal

If your material was removed and you believe that was wrong, send a counter-notice to hello@fireplaceugc.com with your contact details, identification of what was removed and where it was, and a statement under penalty of perjury that you believe in good faith it was removed as a result of mistake or misidentification.

We forward the counter-notice to the original complainant. Unless they tell us within 10 business days that they have filed proceedings to restrain the use, we restore the material between 10 and 14 business days after receiving your counter-notice. Note that a counter-notice ordinarily requires you to consent to a court’s jurisdiction, which is a real commitment — take advice before sending one.

4. Repeat infringers

We terminate accounts of repeat infringers. In practice: a first upheld complaint is a warning with the material removed, a second is a suspension, and a third ends the account. We may skip straight to termination for deliberate misuse of a real person’s likeness or a deceptive endorsement, because the harm there does not scale with repetition.

5. Abuse of this process

Knowingly false takedown notices carry liability for damages in several jurisdictions, including the requester’s costs. We keep records of notices and will not act on requests that are transparently competitive rather than genuine.

6. Designated agent

Notices should go to hello@fireplaceugc.com. Postal notices can be sent to our registered address; where that address is not yet published on this site, email is the effective route and we will not treat an emailed notice as invalid for want of a postal copy.